Returns & Exchanges

At LILYGO, we take pride in the quality of our specialized hardware and electronics. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our support team with your order number and a brief explanation for the return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the items in their original anti-static packaging and include all accessories, cables, and documentation provided in the initial shipment.

3

Ship the Item

Affix the provided return label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt for your records.

4

Quality Inspection & Refund

Once our technicians verify the hardware's condition, we will process your refund or dispatch your replacement unit within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing